We guarantee the quality of the products we produce, and we want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, please contact the Wine Shop at hello@spier.co.za

If you received the incorrect items or your order is damaged or faulty, then please contact Tim on hello@spier.co.za for us to amend.

Please note that wine is perishable and therefore we are not legally allowed to exchange any orders that have left our warehouse. Please ensure that your order is correct before making payment at checkout.

You should expect to receive your refund within four weeks of giving your package to the return shipper. This time period includes the transit time for us to receive your return from the courier (five to ten working days), the time it takes us to process your return once we receive it (three to five working days), and the time it takes your bank to process our refund request (five to ten working days). But in many cases you will receive a refund sooner.

Where you have paid by credit card, we will process any refund to the credit card used for the purchase. In any other case, we will refund you by electronic funds transfer.