Refund policy

We guarantee the quality of the products we produce, and we want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, please contact the Wine Shop at hello@spier.co.za

You may return unopened products within 14 days of delivery for a full refund if the return is a result of our error (eg you received an incorrect or defective product), or you received damaged goods.

Please note: wine is a perishable. Wine does not like extremes of temperature: hot humid summer and cold winter weather may adversely affect the condition of your wine during shipment. Spier Wines is not responsible for, and will not replace wine that is damaged by extreme weather conditions during shipment. When your wine order is picked up by the carrier for delivery, responsibility for the wine becomes the responsibility of the purchaser. We are happy to arrange for temperature controlled carriers if possible and requested before hand, however this may incur additional charges to you. 

You should expect to receive your refund within four weeks of giving your package to the return shipper. This time period includes the transit time for us to receive your return from the courier (five to ten working days), the time it takes us to process your return once we receive it (three to five working days), and the time it takes your bank to process our refund request (five to ten working days). But in many cases you will receive a refund sooner.

Where you have paid by credit card, we will process any refund to the credit card used for the purchase. In any other case, we will refund you by electronic funds transfer.