Shipping and Returns Policy
The online wine sales from this store are only for delivery within South Africa.
Shipping and delivery estimates are based on the availability of the products you ordered and receipt of your payment. Orders are confirmed by email.
By law we may only deliver packages containing wine to an adult (at least 18 years of age). Shipments will not be delivered if the recipient is not 18 years of age, or does not have an acceptable form of identification such as an identity document, driver's license, passport or birth certificate.
If no one is available at your requested delivery address when we deliver the products you ordered, our courier will retain the products and we will tell you about the attempted delivery.
If the courier returns the products to us, you must pay for any further delivery. We are not liable for any loss occasioned by any delay in the delivery of any order.
By law we may only deliver products to physical addresses and may not deliver products to Post Office boxes.
We guarantee the quality of the wines we produce, and we want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, please contact the Wine Shop on +27 (21) 809 11 43.
You may return unopened products within 30 days of delivery for a full refund if the return is a result of our error (eg you received an incorrect or defective product), or you received damaged goods.
You should expect to receive your refund within four weeks of giving your package to the return shipper. This time period includes the transit time for us to receive your return from the courier (five to ten working days), the time it takes us to process your return once we receive it (three to five working days), and the time it takes your bank to process our refund request (five to ten working days). But in many cases you will receive a refund sooner.
Where you have paid by credit card, we will process any refund to the credit card used for the purchase. In any other case, we will refund you by cheque or electronic funds transfer.